Privacy Policy
Effective date: August 25, 2026
Heaton Aerospace and its Barrie Drone Pet Recovery service (“we,” “us,” or “our”) respect your privacy. This policy explains how we collect, use, disclose, and protect personal information obtained through our websites, Facebook and Instagram lead forms, Messenger, telephone, email, invoices, and service communications.
Information We Collect
We may collect:
Your name, telephone number, email address, and preferred contact method.
Information about your missing pet, including its description, photograph, last-known location, sightings, and other details relevant to a search.
Information connected to quotes, bookings, invoices, payments, and services provided.
Website and device information collected through cookies, Squarespace, Meta, and any analytics tools enabled on our websites.
Payment-card and banking information may be processed directly by third-party payment providers. We do not normally receive or store complete payment-card details.
How We Use Your Information
We may use your information to:
Respond to your inquiry and contact you about your missing pet.
Assess whether a thermal-drone search may be appropriate.
Provide pricing, arrange services, and perform requested work.
Communicate operational or safety information.
Prepare invoices, process payments, and maintain business records.
Protect our services, comply with legal obligations, and resolve disputes.
Improve our services and customer experience.
We will not use your information for unrelated marketing without obtaining any consent required by law.
How We Share Information
We do not sell or rent personal information. We may share limited information:
With service providers that support our website, communications, payment processing, accounting, or business operations.
With another person or organization when reasonably necessary to provide a service you requested and with your knowledge or consent.
When required or permitted by law, regulation, court order, or lawful authority.
Some service providers may store or process information outside Canada, where it may be subject to the laws of that jurisdiction.
Retention and Protection
We retain personal information only for as long as reasonably necessary for the purposes described above and to meet legal, accounting, or business requirements. We use reasonable administrative, technical, and physical safeguards to protect information, although no electronic system can be guaranteed completely secure.
Your Choices
You may request access to or correction of your personal information or withdraw your consent to its continued use, subject to legal and contractual restrictions. You may also ask us to delete information that we are not legally required to retain. Withdrawing consent may prevent us from providing a requested service.
Third-Party Platforms
If you interact with us through Facebook, Instagram, Messenger, Squarespace, Stripe, or another third-party service, that provider may separately collect and use information under its own privacy policy.
Changes to This Policy
We may update this policy periodically. The effective date at the top of the page will indicate the latest revision.
Contact
For questions, privacy requests, or concerns, contact:
Jordan Heaton
Heaton Aerospace / Barrie Drone Pet Recovery
Barrie, Ontario, Canada
jordan@heatonaerospace.com